Effective Date: 27 September 2024.
Company Name: PIXEL PRO S.R.O.
Address: London, United Kingdom
Contact Email: office@pixelprosk.net | byteforgestudiosltd@gmail.com
Phone: +44 7878779735

PIXEL PRO S.R.O. (“we,” “us,” or “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and protect your information, in accordance with the EU General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Data Controller

For the purposes of GDPR, PIXEL PRO S.R.O. acts as the data controller of your personal data. If you have any questions about this policy or how we handle your personal data, please contact us at:

Email: office@pixelprosk.net | byteforgestudiosltd@gmail.com
Address: PIXEL PRO S.R.O., London, United Kingdom

2. Data We Collect

2.1. Personal Data

We collect the following categories of personal data when you interact with our website, purchase products, or use our services:

  • Identity Data: Name, username, or similar identifiers.
  • Contact Data: Email address, postal address, and telephone number.
  • Financial Data: Payment card details (processed securely through Stripe).
  • Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Usage Data: Information about how you use our website, products, and services.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2.2. How We Collect Your Data

We collect data through:

  • Direct interactions (e.g., completing forms on our website, purchasing products).
  • Automated technologies or interactions (e.g., browsing actions, IP address tracking).
  • Third parties or publicly available sources (e.g., analytics providers or advertising networks).

3. How We Use Your Data

We process your personal data for the following purposes, as required by GDPR Article 6:

  • Contractual Necessity: To process orders, manage payments, and provide customer support.
  • Legitimate Interests: To improve our services, understand customer needs, and protect our business.
  • Legal Obligations: To comply with applicable laws and regulations.
  • Consent: For marketing communications or certain cookies, where consent is required and provided.

3.1. Specific Uses

  • Order Processing: To manage your purchases, payments, and customer service.
  • Account Management: To create and maintain your account.
  • Customer Support: To respond to inquiries, troubleshoot issues, and provide support.
  • Marketing Communications: To send marketing emails if you’ve opted in. You can unsubscribe at any time.
  • Analytics and Improvement: To analyze usage, improve our products, and enhance our website’s functionality.

4. Legal Basis for Processing

Under GDPR, we rely on different legal bases for processing your personal data:

  • Consent: For optional marketing communications and non-essential cookies.
  • Performance of a Contract: For fulfilling product orders and delivering services.
  • Legitimate Interests: For security, marketing (where allowed), and service improvement.
  • Legal Compliance: To meet regulatory requirements and legal obligations.

5. Disclosure of Data

We may share your personal data with the following parties:

  • Service Providers: Third-party vendors, such as payment processors (e.g., Stripe), who assist us in providing services.
  • Professional Advisors: Legal, auditing, and accounting services as required by law.
  • Authorities: Governmental, regulatory, or law enforcement agencies if legally required.
  • Other Third Parties: In connection with any business transfers, such as a merger, sale, or acquisition.

We require third-party service providers to respect the security of your personal data and to treat it in accordance with the law.

6. International Transfers

Your personal data may be transferred outside the European Economic Area (EEA). When we transfer your personal data to countries outside of the EEA, we ensure it receives a similar degree of protection by implementing one of the following safeguards:

  • Ensuring the recipient country has adequate data protection standards approved by the European Commission.
  • Using specific contracts approved by the European Commission.
  • Where data is transferred to the United States, ensuring providers are compliant with standard data protection clauses.

7. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, accessed, or disclosed in an unauthorized way. Access to your data is restricted to authorized personnel who are subject to confidentiality obligations.

However, no transmission method over the Internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal data only as long as necessary for the purposes for which it was collected, including legal, accounting, or reporting requirements. Retention periods are as follows:

  • Account and Transactional Data: 6 years from the last transaction.
  • Marketing Data: Until you unsubscribe or withdraw consent.
  • Legal Compliance: Data required for legal obligations may be retained longer, per regulatory requirements.

9. Your Rights

Under GDPR, you have the following rights regarding your personal data:

  • Right of Access: You may request access to your personal data and ask us how it is used.
  • Right to Rectification: You may request corrections to any inaccurate or incomplete data.
  • Right to Erasure (“Right to be Forgotten”): You may request deletion of your data, provided there is no legal reason for us to retain it.
  • Right to Restrict Processing: You can ask us to suspend processing under certain conditions.
  • Right to Data Portability: You may request your data in a structured, commonly used, machine-readable format.
  • Right to Object: You may object to the processing of your data for marketing or based on legitimate interests.
  • Right to Withdraw Consent: If we are relying on your consent for processing, you may withdraw it at any time.

To exercise your rights, please contact us at office@pixelprosk.net or byteforgestudiosltd@gmail.com. We will respond to all legitimate requests within 30 days.

10. Cookies

Our website uses cookies to distinguish you from other users, track usage, and improve our services. Where required by law, we obtain your consent to use cookies. You can control or disable cookies through your browser settings, but disabling cookies may affect the functionality of our website.

For more detailed information on our use of cookies, please refer to our Cookie Policy.

11. Third-Party Links

Our website may contain links to third-party websites, plug-ins, or applications. We do not control these third-party sites and are not responsible for their privacy policies. We encourage you to read the privacy policies of any third-party sites you visit.

12. Changes to This Policy

PIXEL PRO S.R.O. reserves the right to update this Privacy Policy at any time. Changes will be posted on this page, and we will notify you via email or through our website of any significant changes. Continued use of our website and services after updates constitutes acceptance of the modified Privacy Policy.

13. Contact Information

If you have questions, concerns, or would like to exercise any of your privacy rights, please contact us at:

PIXEL PRO S.R.O.
London, United Kingdom
Email: office@pixelprosk.net | byteforgestudiosltd@gmail.com
Phone: +44 7878779735

By using our website or purchasing our products, you agree to this Privacy Policy.